Dear Valued Patients,
We want to communicate several important updates, on behalf of our doctors and staff.
YOUR SAFETY IS OUR #1 PRIORITY
Our highest priority is the safety of our patients. Infection control has always been a top concern for our practice. Our prevention policies mandate that when you receive care, it is both safe and comfortable. In light of recent events, we have expanded the infection control procedures in our practice protecting both patients and staff.
Our office follows the recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
As we move forward, we want you to be confident that we are taking every possible measure to safely re-open our practice. We have purchased the American Dental Association® recommended air filtration equipment, personal protection equipment, and participated in extensive training with all staff members.
PROVIDING ESSENTIAL CARE TO OUR PATIENTS
Until further notice, we will be scheduling appointments for essential and emergency care only. If you currently have a scheduled routine hygiene appointment or other elective procedure, they will be rescheduled for a future date. You can expect to receive a call or text to discuss confirming or rescheduling your appointment. We anticipate being available to all patients and appointments shortly. We will notify you once our re-open date is confirmed.
GUIDELINES FOR YOUR NEXT DENTAL APPOINTMENT
You will see some changes when it is time for your next appointment. To protect our patients as well as our staff, please adhere to these new guidelines when visiting the office:
- Our office will communicate with you beforehand to ask screening questions. You’ll be asked those same questions again when you are in office. You will have your temperature taken using a digital thermometer.
- Hand sanitizer will be available in the reception area and other places in the office for you to use as needed. Please use the hand sanitizer as you enter the office.
- You may see that our waiting room will no longer offer magazines since those items are difficult to clean and disinfect.
- We ask that patients attend their appointments without additional persons, if possible. If you have someone accompanying you, they may wait in the vehicle.
- Appointments will be managed to allow social distancing between patients, to reduce waiting times for you, and to reduce the number of patients in the office at any one time. Please make sure we have the most up-to-date mobile number for you, as we may send information via text messages.
- We ask that you come a few minutes early for your scheduled appointment and call the office upon arrival. When your treatment room is ready for you, we will call or text you, and you may come to the suite.
- Please wear a mask if you have one.
- Please do not come for an appointment if you have been ill in the last 14 days without first notifying the office.
We anticipate that this summer and fall will be busy in our practice. If you are due for an appointment, we recommend scheduling for available openings as soon as possible.
We continue to recommend social distancing and avoidance of elective public exposures.
We look forward to seeing you again and will keep you informed of any further recommendations or changes to our protocol via email and on our website.
We are happy to answer any questions you may have about the steps we take to keep you safe in our practice.
To make an appointment, please call our office at 770-955-0550 or visit our website at www.newsmileatlanta.com.